Error when download original video to desktop

I need to download my videos and work on them locally (add music, some fx etc) then put them back on Dubb. I am the only user and am the admin. I have checked the box to allow downloads on the video. When I transcode to MP4 with their convertor app, then select download, I get an error message:

This XML file does not appear to have any style information associated with it. The document tree is shown below.





I appreciate any suggestions, corrections or workarounds. Thanks!

I was able to get the trimmed, more compressed MP4 just not the original. BTW

What app do you use to edit your video (adding music, etc)? To replace your video in Dubb, your new file should still be an MP4 file.

Can you please share the link to so that we can try to reproduce this error message?