Why does video quality change after trimming?

Support Desktop App
1

I hope you’re doing well. I’ve noticed that when I trim videos, the quality becomes poorer. It goes from 1080 (or close to that) to something lower than 500. Any ideas on how to fix this?

2

Hi SagePath, I want to confirm if this issue is resolved already. The video might not be fully processed after the recording/trimming. Please try checking after 15 to 30 minutes after uploading the video.

3

Thanks! It’s still poor quality. I recorded in 1080p and it’s 300 I believe.

4

Thanks for letting us know @SagePath! We tried fixing this on our backend, can you try recording a sample video and see if after trimming, you’ll still encounter the same error? Thanks!

5

Thank you. This is the second video I’ve recorded and edited, so this is the second time I’m seeing the error.